User-agent: *
Disallow: /cgi-bin/
Disallow: /print/
Disallow: /includes/
Disallow: /_mm/
Disallow: /_notes/
Disallow: /ourproducts/media/
Disallow: /ourproducts/technology/
Disallow: /ourproducts/casestudies/
Disallow: /ourthinking/index.shtml
Disallow: /err.htm

Crawl-Delay: 20

User-Agent: msnbot 
Crawl-Delay: 20